All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(60 days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
● Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
● Your order did not arrive due to exceptional circumstances outside the control of jerseysfc.ru (i.e. not cleared by customs, delayed by a natural disaster).
● Other exceptional circumstances outside the control of jerseysfc.ru
* You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
In this case, please kindly provide us with proofs as below:
-The photos of the original package with front and back sides
-The photos or video of the defective item(s)
-The photos, video or screenshot showing the mal-function of the defective item(s)
After returning the defective product, please kindly provide us with proofs as below:
-Photos of the front and back of the packaging envelope or box
-Partial shipment slips (if applicable)
-Photo, video, screenshot, or description of the defective item
-Photo, video, screenshot, or description of the defect or defective area
Return shipping method
For the replacement, we will send it out in the shipment ways as the customer selected in their original order.
If you have any other questions, please contact us and we will do our best to help you out.